Warranty Policy
Every electronics product sold by ARRAAD carries a 6-month warranty, whatever grade you buy.
The warranty runs for six months from the date your order is delivered. It applies to the product itself, and it is handled by ARRAAD directly — you do not need to approach a manufacturer or a third party.
What the warranty covers
Faults that arise from the hardware itself rather than from use: components that stop working, functions that fail, and defects present at delivery but not visible at the time.
- Display, touch and backlight faults
- Cameras, speakers, microphones and sensors
- Buttons, ports and charging failures
- Wi-Fi, Bluetooth and cellular connectivity
- Battery failure, as distinct from the normal decline in capacity
- Any fault that means the device no longer meets the grade it was sold under
What the warranty does not cover
- Accidental damage. Drops, impacts, cracked screens, bent frames and crush damage.
- Liquid damage of any kind, including humidity and corrosion.
- Cosmetic wear consistent with the grade the device was sold under. Scratches on a Good-grade device are what Good grade means.
- Gradual battery decline. Batteries lose capacity with use. Sudden failure is covered; slow decline is not.
- Unauthorised repair or modification, including opening the device, third-party repairs and non-original parts.
- Software problems caused by the user, including jailbreaking, rooting, unofficial firmware and app conflicts.
- Consumables and accessories supplied with the product, such as cables, adapters and cases.
- Lost or stolen devices, and devices with a removed or altered serial number.
- Gift cards and digital products, which are not covered by warranty.
How to make a claim
Two ways, both handled by the same team.
- Email info@arraad.ae with your order number, the device, and a description of the fault. Photographs or a short video help.
- Or use the form on our contact page and select a warranty claim.
What happens next
- We confirm the claim is covered and arrange a collection from your address at no cost to you.
- The device goes to our repair centre, where it is assessed and repaired.
- Repairs take up to 10 business days from the day the device reaches the repair centre, excluding shipping in each direction. If a part has to be sourced, it can take longer — we will tell you if that happens.
- The repaired device is delivered back to you, again at no cost.
- Large items such as appliances may be repaired at your premises where that is practical.
- If a repair is not possible, we will offer a replacement of the same grade or a refund.
Before you send a device
- Back up anything you need. We cannot guarantee data will survive a repair.
- Sign out of accounts and turn off activation locks such as Find My or Google FRP. A locked device cannot be serviced.
- Remove SIM cards, memory cards, cases and accessories.
Repairs outside warranty
If a fault is not covered, we will quote before doing anything. You can also book a repair directly through our repair service, where prices are published in advance.