How It Works
Buying a graded device should be no more complicated than buying a new one. Here is exactly what happens, from the moment a product reaches us to the moment it reaches you.
Before it is listed
1. Inspected
Every unit is opened, examined and logged. Anything with a fault that cannot be put right does not enter the catalogue.
2. Tested
Screen, cameras, speakers, microphones, buttons, ports, charging, Wi-Fi and cellular are each checked in turn. Battery health is measured, not estimated.
3. Wiped
The device is fully reset. No previous owner data survives the process.
4. Graded
Based on what the inspection found, the device is assigned one of four grades — Brand New, Like New, Excellent or Good. The grade sets the price.
5. Packed
Brand New arrives factory-sealed. Every other grade is packed in an ARRAAD box with the cables and adapter needed to use it.
When you order
- Choose your grade. On most products you pick colour, storage and condition. The price updates as you choose, so you can see exactly what each grade costs.
- Pay your way. Card at checkout, or cash on delivery for physical products. Gift cards and other digital items are card only.
- Track it. Once your order ships you will receive a tracking number by email. Track your order.
- Delivered anywhere in the UAE. All seven emirates, typically within 3 to 5 business days.
After it arrives
- Ten days to return it. If an eligible product is not right, request a return within 10 days of delivery. Returns policy.
- Six months of warranty. If something covered fails, we collect the device, repair it and bring it back. Warranty policy.
- Repairs when you need them. Even outside warranty, we repair devices at published fixed prices with free collection and return. Repair service.