Track Your Order
Following your ARRAAD order takes about a minute. Here is how.
Step by step
1. Find your tracking number
When your order leaves us you will receive a dispatch email. Your tracking number is in that email, alongside the courier handling the delivery.
2. Open the courier website
Go to the website of the courier named in your dispatch email and find their tracking or shipment lookup page.
3. Enter the number
Paste in your tracking number to see where the parcel is and when it is expected. Status updates as the parcel moves.
4. Arrange the handover
The courier will contact you to confirm a delivery date and time. If you are paying cash on delivery, have the exact amount ready.
Checking from your account
If you ordered while signed in, the current status of every order is on your orders page. Sign in, open the order and you will see whether it is being prepared, dispatched or delivered.
If something looks wrong
- No dispatch email? Check your spam folder first. Orders are usually dispatched within one business day.
- Tracking not updating? It can take a few hours for a courier to scan a new parcel into their system. If nothing has changed after 48 hours, tell us.
- Missed the delivery? Contact the courier directly to rebook. They will normally attempt delivery more than once.
Anything else, email info@arraad.ae with your order number and we will chase it for you.