Frequently Asked Questions

It means the device has had a previous life — returned, opened, ex-display or previously owned — and has since been inspected, tested, wiped and graded. It does not mean untested or unreliable. Every unit is fully functional before it is listed.

Brand New is factory-sealed. Like New shows no scratches from 30 cm with 90–100% battery. Excellent has micro-scratches with 80–90% battery. Good has visible wear with 80% battery minimum. Full detail on the Condition Grades page.

Yes. Every grade has a published minimum, and 80% is the floor across the entire catalogue. A battery at or above 80% capacity is considered healthy.

Brand New arrives in its original sealed manufacturer box. Every other grade is packed in an ARRAAD box with the cables and adapter needed to use the device.

Devices are sold unlocked unless the listing says otherwise, and none are blacklisted. Every unit is wiped and reset before shipping.

On product pages with options, use the Condition dropdown alongside colour and storage. The price updates as you change it, so you can see what each grade costs before deciding.

By card at checkout, or cash on delivery on physical products delivered in the UAE. Gift cards and other digital products are card only, because the code is issued immediately.

Email info@arraad.ae as soon as possible with your order number. If it has not been handed to the courier we can usually amend or cancel it.

Yes. For 50 units or more, see Corporate & Bulk Orders.

Anywhere in the United Arab Emirates, all seven emirates. We do not currently ship outside the UAE.

Typically 3 to 5 business days from dispatch, and orders are usually dispatched within one business day. Gift cards arrive by email within minutes.

The courier will contact you to agree a date and time window once your parcel is on its way.

Your dispatch email contains a tracking number and the name of the courier. Enter it on the courier website. See Order Tracking.

It depends on the product and is calculated at checkout, where you will see it in full before paying. Many products qualify for free delivery.

Ten days from the day your order is delivered.

Yes, on eligible products, provided they are in original condition with all packaging and accessories. Return shipping for a change of mind is deducted from your refund.

We collect it free of charge and refund you in full, or replace it — your choice. Tell us within 48 hours if the item is wrong or damaged on arrival.

No. Once a digital code has been issued it cannot be returned or refunded, whether or not it has been used.

After the returned product passes inspection. Card refunds go back to the same card and can take up to 14 business days. Cash on delivery orders are refunded by bank transfer.

Six months from delivery on every electronics product, whatever grade you buy. Gift cards are not covered.

ARRAAD, directly. You do not need to deal with a manufacturer or a third party.

Hardware faults — screen, cameras, speakers, buttons, ports, charging, connectivity and sudden battery failure. It does not cover accidental damage, liquid damage, cosmetic wear consistent with the grade, or unauthorised repairs. Full detail on the Warranty page.

Email info@arraad.ae or use the form on our contact page. We collect the device, repair it and return it at no cost. Repairs take up to 10 business days at the repair centre.

Yes. Prices are published up front and collection and return are free. See Repair Service.