Returns & Refunds
You have 10 days from delivery to request a return on any eligible product.
Request it through your account or by emailing us, and we will tell you within one business day whether it qualifies and how to send it back.
The 10-day window
The clock starts the day your order is delivered, not the day you opened it. Requests made after day 10 cannot be accepted.
Every return is inspected
Returned products are checked when they reach us. If a product does not meet the conditions below, we may decline the return and send it back to you, and no refund will be due.
If a return is declined we will attempt delivery back to you twice. If both attempts fail, we hold the product for three business days at our hub, and you may request another attempt during that time. After that we hold it for a further 30 days, and a return fee of AED 100 applies if you claim it. Anything unclaimed after 30 days is disposed of, and no further claim can be made.
What can be returned
Electronics, laptops, mobiles and tablets
- Must come back in original condition with all packaging, cables, adapters and documentation.
- A product sold as Brand New must be unopened and unused. Once activated, used or tampered with, it can only be returned if there is a manufacturing defect.
- For a defect claim, the box, booklet and every accessory must be returned with the device.
- Activation locks must be removed. A device still tied to an account cannot be inspected and cannot be refunded.
Accessories
- Must be unused and in original packaging with all tags and inserts.
- Items that have been fitted, installed or altered cannot be returned unless faulty.
What cannot be returned
- Gift cards and digital products. Once a code has been issued it cannot be returned or refunded, whether or not it has been redeemed.
- Products damaged after delivery.
- Products missing their serial number or with it altered.
- Products returned without their original packaging, where that packaging is required above.
Who pays for return shipping
Faulty, damaged or not as described
We pay. We collect the product from you at no cost, and refund in full.
Change of mind
You pay. If you simply decided against the product or did not like it, the cost of return shipping is deducted from your refund.
How to start a return
- Sign in and open your orders.
- Find the order, choose the item and submit a return request with the reason.
- Or email info@arraad.ae with your order number and the reason.
Refunds
- Refunds are issued after the returned product has passed inspection.
- Paid by card, refunded to the same card. Allow up to 14 business days for your bank to process it.
- Paid cash on delivery, refunded by bank transfer to an account in the name of the person who placed the order.
- Delivery charges are refunded only where the product was faulty, damaged or not as described.
Wrong or missing items
If you receive the wrong product, or something is missing from your order, tell us within 48 hours of delivery at info@arraad.ae and we will correct it at our cost.